{"id":11,"date":"2025-03-21T23:58:00","date_gmt":"2025-03-21T18:28:00","guid":{"rendered":"https:\/\/mohammedolid.com\/?page_id=11"},"modified":"2025-08-11T02:44:20","modified_gmt":"2025-08-10T21:14:20","slug":"cancellation-refund-policy","status":"publish","type":"page","link":"https:\/\/mohammedolid.com\/ar\/cancellation-refund-policy\/","title":{"rendered":"\u0625\u0644\u063a\u0627\u0621 \u0648\u0627\u0633\u062a\u0631\u062f\u0627\u062f \u0627\u0644\u0633\u064a\u0627\u0633\u0629"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"11\" class=\"elementor elementor-11\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-12243c6 e-flex e-con-boxed e-con e-parent\" data-id=\"12243c6\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-526a271 e-con-full e-flex e-con e-child\" data-id=\"526a271\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0a5bd89 elementor-widget elementor-widget-heading\" data-id=\"0a5bd89\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Shipping, Return &amp; Payment Policy<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4e7d762 elementor-widget elementor-widget-woocommerce-breadcrumb\" data-id=\"4e7d762\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"woocommerce-breadcrumb.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<nav class=\"woocommerce-breadcrumb\" aria-label=\"Breadcrumb\" data-no-translation=\"\" data-trp-gettext=\"\">\u0627\u0644\u0631\u0626\u064a\u0633\u064a\u0629<\/nav>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-465a0a0 elementor-widget elementor-widget-text-editor\" data-id=\"465a0a0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style=\"text-align: right;\">Updated: 2nd August 2025<\/p><h4><span style=\"text-decoration: underline;\"><em>Dispatch &amp; Delivery<\/em><\/span><\/h4><p>We aim to dispatch all confirmed orders within 48 hours of purchase. Estimated delivery times will be provided at checkout. All shipments from Mohammed Olid are fully insured until delivered or collected. Upon delivery or collection, a signature will be required as confirmation. If the receiver is not the original purchaser (such as in the case of gifts), the recipient\u2019s signature will be treated as proof of delivery and order fulfillment.<\/p><h4><span style=\"text-decoration: underline;\"><em>Delivery Charges<\/em><\/span><\/h4><ul><li>Domestic (UAE):<ul><li>Free delivery on orders above 999 AED.\u00a0<\/li><li>A minimum of 30 AED Will be charged on orders below 999 AED\u00a0<\/li><li>Delivery Charges may vary Depending on Quantity and Distance.<\/li><\/ul><\/li><li>International: Charges may vary based on location and will be calculated at checkout.<\/li><\/ul><h4><span style=\"text-decoration: underline;\"><em>Additional Charges<\/em><\/span><\/h4><p>There are no hidden fees. The total amount payable is clearly mentioned on each product page.<\/p><h4><em><span style=\"text-decoration: underline;\">Delivery Timeline<\/span><\/em><\/h4><p>Delivery typically takes 4 to 7 business days, depending on your location and our courier partner\u2019s service. Public holidays may affect this timeline.<\/p><h4><span style=\"text-decoration: underline;\"><em>Delivery Area<\/em><\/span><\/h4><p>We deliver across UAE and selected international locations.<\/p><p>For delivery-related queries, contact us via: Address: Mohammed Olid for Agarwood &amp; Incense, Al Noor Building, Office No 202, Deira, Dubai (UAE) WhatsApp: +971 561503414 Email: <a href=\"mailto:info@mohammedolid.com\">[info@mohammedolid.com](mailto:info@mohammedolid.com)<\/a><br \/>Support Hours: 10 AM \u2013 5 PM, Sunday to Thursday (excludes public holidays)<\/p><h4><span style=\"text-decoration: underline;\"><em>Payment Methods<\/em><\/span><\/h4><p>We accept:<br \/>\u2022 Cash on Delivery (COD)<br \/>\u2022 K-Net, Visa, MasterCard, American Express<br \/>\u2022 Bank Transfers &amp; Mobile Payment Options<\/p><h4><em><span style=\"text-decoration: underline;\">Refunds &amp; Cancellations<\/span><\/em><\/h4><p>Order Cancellation<br \/>Customers are unable to cancel an order once placed. Cancellations may only be initiated by Mohammed Olid in cases such as stock unavailability or other unforeseen issues.<\/p><p>Refund for Cancelled or Rejected Orders<br \/>For prepaid orders, if we cancel or reject an order (or any item in it), the corresponding amount including any applicable taxes will be refunded within 3\u20135 business days to your original payment method.<\/p><p>Failed Transactions<br \/>If your payment is processed but the order fails, the full amount (including taxes) will be automatically refunded within 3\u20135 business days.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Shipping, Return &amp; Payment Policy Updated: 2nd August 2025 Dispatch &amp; Delivery We aim to dispatch all confirmed orders within 48 hours of purchase. Estimated delivery times will be provided at checkout. All shipments from Mohammed Olid are fully insured until delivered or collected. Upon delivery or collection, a signature will be required as confirmation. [&hellip;]<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-11","page","type-page","status-publish","hentry"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/mohammedolid.com\/ar\/wp-json\/wp\/v2\/pages\/11","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/mohammedolid.com\/ar\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/mohammedolid.com\/ar\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/mohammedolid.com\/ar\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/mohammedolid.com\/ar\/wp-json\/wp\/v2\/comments?post=11"}],"version-history":[{"count":22,"href":"https:\/\/mohammedolid.com\/ar\/wp-json\/wp\/v2\/pages\/11\/revisions"}],"predecessor-version":[{"id":6344,"href":"https:\/\/mohammedolid.com\/ar\/wp-json\/wp\/v2\/pages\/11\/revisions\/6344"}],"wp:attachment":[{"href":"https:\/\/mohammedolid.com\/ar\/wp-json\/wp\/v2\/media?parent=11"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}